customer service

September 10, 2019

Enterprising Customer Service – Creating Positive Experiences, Rain or Shine

After serving in the Marine Corps for five years, the mentality “first to come, last to go” is ingrained in the mind of Mohammed S., Assistant […]

August 15, 2019

Entrepreneurs at Enterprise: Picking up the Stars and Finding Success in Atlanta

Lishers oversees Enterprise’s Atlanta Entertainment Division, which offers commercial and specialty vehicles to Georgia’s film and television production professionals.

Enterprising Interns – Creating Positive Customer Experiences Amidst the Chaos of Heathrow Airport

A customer interaction resulted in a rewarding and memorable experience for both Devonte and the customer.

Enterprising Customer Service: Working to create a better rental experience for the hearing impaired

When one Enterprise customer approached the rental counter, he knew his experience would be challenging. But Cameron, a Management Trainee in South Florida, was determined to make his rental experience different.

Like mother, like daughter – the Enterprise way

Tiara got a lot of things from her mom: Her looks. Her work ethic. Her loyalty to her family. And a lifetime of inspiration. But she’s […]

Enterprise delivers good service and…babies?

A morning meant for refueling trucks turned into an 8-pound labor of love for Katy-Lynn R. and Nick A. While filling up vehicles at a gas […]

Clearing the Boston fog

A recent customer travelling for less than ideal circumstances was “stopped in his tracks during his foggy time” by Andre’s positivity and customer service.

January 31, 2019

A drive to the end zone

The Atlanta Enterprise team prepares for the big game.

January 24, 2019

What I Wish I Knew: GM Michelle K.

Twenty-three years after starting as Management Trainee in Southern California, Michelle K. has experienced a lot of firsts throughout her career.

January 3, 2019

“The Good Guys”

I want to say, “thank you for being so kind,” So that’s what I’m doing with this little rhyme. Just stay as nice as you have […]

November 15, 2018

A salute to service

Behind every Enterprise employee is a unique career history and personal story. Being able to harness those experiences to connect with customers is a unique skill […]

September 12, 2018

Customer service, consistency, and the Contact Center

A day in the life of a Contact Center employee involves a telephone, computer and conversations with about 100 customers. Interacting with that many personalities throughout […]

September 10, 2018

The Case of the Missing Passport

Most people love a good Sherlock experience – playing detective, putting TV-learned sleuthing skills to work and solving a mystery. But when the mystery doesn’t present […]