customer service

Giving back, one tree at a time

2021 marks the 16th year of our pledge to plant 50 million trees over 50 years at a cost of $50 million. Get an update on our impact and the plantings completed in 2020.

Spotlight on Service: Car Sales during COVID-19

Group Car Sales Manager Vince W. is extremely proud of his team in the St. Louis Operating Group for serving customers during this challenging time. But […]

COVID-19 Challenge: Discovering a new handshake in Dallas

A firm handshake speaks volumes. In fact, according to Dallas Area Truck Rental Manager Christina P., “Our company was built on a handshake and an environment […]

Assistant Branch Manager Christopher O.: On Call for All

Driving Mrs. M Mrs. M, as she will be called here, was Assistant Rental Manager Christopher O.’s first customer when he began working for the North […]

February 11, 2020

Enterprising Customer Service – Elijah helps customers get to Grandma’s house

Management Trainee Elijah A. has an approach to customer service that serves him and his customers well: always stay calm, even in the midst of chaos.

January 30, 2020

Behind the scenes with the Miami Enterprise team preparing for Super Bowl LIV

Depending on your team alliance, you might be making last-minute plans for a trip to Miami. For a year, Jason N., Vice President of Rental, and […]

January 21, 2020

Enterprising Customer Service – Getting supplies on the road after Hurricane Dorian

Though hurricane season runs from June to November in Florida, there is no off season for exceptional customer service. On a Friday afternoon shortly before closing […]

January 7, 2020

Top Enterprise Careers Moments of 2019

We’ve had a great year at Enterprise, thanks to the employees at every level who work hard and make us shine every day. No matter how […]

December 17, 2019

Enterprising People – Providing Life-Saving Customer Service

After serving in the United States Army for 21 years, Bill E., Rental Agent in Southwest Florida, typically runs towards chaos instead of away from it. […]

November 20, 2019

Heart and Hustle – Recognizing Enterprise’s Vehicle Service Agents

The backbone of managing a fleet is having hard-working Vehicle Service Agents maintaining the vehicles. The role requires dedication, collaboration and a unique attention to detail. […]

September 10, 2019

Enterprising Customer Service – Creating Positive Experiences, Rain or Shine

After serving in the Marine Corps for five years, the mentality “first to come, last to go” is ingrained in the mind of Mohammed S., Assistant […]

August 15, 2019

Entrepreneurs at Enterprise: Picking up the Stars and Finding Success in Atlanta

Lishers oversees Enterprise’s Atlanta Entertainment Division, which offers commercial and specialty vehicles to Georgia’s film and television production professionals.

Enterprising Interns – Creating Positive Customer Experiences Amidst the Chaos of Heathrow Airport

A customer interaction resulted in a rewarding and memorable experience for both Devonte and the customer.