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customer service

November 15, 2018

A salute to service

Behind every Enterprise employee is a unique career history and personal story. Being able to harness those experiences to connect with customers is a unique skill […]
September 12, 2018

Customer service, consistency, and the Contact Center

A day in the life of a Contact Center employee involves a telephone, computer and conversations with about 100 customers. Interacting with that many personalities throughout […]
September 10, 2018

The Case of the Missing Passport

Most people love a good Sherlock experience – playing detective, putting TV-learned sleuthing skills to work and solving a mystery. But when the mystery doesn’t present […]
September 6, 2018

The Enterprise equation

Five years teaching + Patience (A passion to serve) = A new career. When Jen S. first entered the workforce, her “customers” consisted of 20 vivacious […]
July 26, 2018

Entrepreneurs at Enterprise: Bethany S.

In this interview series, we speak with employees who were nominated by their teams as having a strong entrepreneurial spirit. Entrepreneurship is a key indicator to […]
July 3, 2018

Helping heroes get home

Did you know the Enterprise brand operates on more than 50 military bases throughout the U.S.? In celebration of Independence Day, Bryan S., Director of Federal […]
May 21, 2018

Kids, cars and customer service

Anyone with kids can attest, traveling with little ones can be stressful. Many parents have a plan of attack to wrestle their kids into car seats […]
April 30, 2018

A series of unfortunate events

Lost keys. Misplaced driving glasses. Flat tire on the rental car. Thousands of miles from home. Imagine a scenario where you face all these obstacles. The […]
April 26, 2018

Giving back, one tree at a time

When Arbor Day was founded in 1872, the idea was simple – set aside a special day for tree planting. The Enterprise Rent-A-Car Foundation, of course, […]
April 4, 2018

Dead battery recharges customer’s love of Enterprise

Puerto Rico Return Agent provides exceptional customer service. Six months ago, Hurricane Maria battered Puerto Rico leaving mass destruction in its path. In the weeks following […]
March 5, 2018

A Southern Snowpocalypse

One employee receives accolades for her customer service after record snowfall hits Atlanta. 1968 was a record-setting year in Atlanta. That year the city reported seven […]
February 16, 2018

Love and Lost Luggage

Travel can be stressful. Lost luggage can send a person into panic-mode. A pending marriage proposal can be downright unnerving. Combine all three? That will get […]
January 11, 2018

The Red Convertible

How one branch manager helped a customer forget illness and find happiness. Spotlight on Service is a recurring feature in which employees share how they create […]