customer service

Enterprising Customer Service: Working to create a better rental experience for the hearing impaired

When one Enterprise customer approached the rental counter, he knew his experience would be challenging. But Cameron, a Management Trainee in South Florida, was determined to make his rental experience different.

Like mother, like daughter – the Enterprise way

Tiara got a lot of things from her mom: Her looks. Her work ethic. Her loyalty to her family. And a lifetime of inspiration. But she’s […]

Enterprise delivers good service and…babies?

A morning meant for refueling trucks turned into an 8-pound labor of love for Katy-Lynn R. and Nick A. While filling up vehicles at a gas […]

Clearing the Boston fog

A recent customer travelling for less than ideal circumstances was “stopped in his tracks during his foggy time” by Andre’s positivity and customer service.

January 31, 2019

A drive to the end zone

The Atlanta Enterprise team prepares for the big game.

January 24, 2019

What I Wish I Knew: GM Michelle K.

Twenty-three years after starting as Management Trainee in Southern California, Michelle K. has experienced a lot of firsts throughout her career.

January 3, 2019

“The Good Guys”

I want to say, “thank you for being so kind,” So that’s what I’m doing with this little rhyme. Just stay as nice as you have […]

November 15, 2018

A salute to service

Behind every Enterprise employee is a unique career history and personal story. Being able to harness those experiences to connect with customers is a unique skill […]

September 12, 2018

Customer service, consistency, and the Contact Center

A day in the life of a Contact Center employee involves a telephone, computer and conversations with about 100 customers. Interacting with that many personalities throughout […]

September 10, 2018

The Case of the Missing Passport

Most people love a good Sherlock experience – playing detective, putting TV-learned sleuthing skills to work and solving a mystery. But when the mystery doesn’t present […]

September 6, 2018

The Enterprise equation

Five years teaching + Patience (A passion to serve) = A new career. When Jen S. first entered the workforce, her “customers” consisted of 20 vivacious […]

Entrepreneurs at Enterprise: Bethany S.

In this interview series, we speak with employees who were nominated by their teams as having a strong entrepreneurial spirit. Entrepreneurship is a key indicator to […]

Helping heroes get home

Did you know the Enterprise brand operates on more than 50 military bases throughout the U.S.? In celebration of Independence Day, Bryan S., Director of Federal […]