The backbone of managing a fleet is having hard-working Vehicle Service Agents maintaining the vehicles. The role requires dedication, collaboration and a unique attention to detail.

The Truck Rental team in Washington, D.C. set out to recognize these individuals in a special way.

Unsung heroes

Twice a year, Truck Rental leaders in the D.C. area hold an appreciation lunch for their maintenance teams. In addition to carving out time to say thanks, the forum allows for open dialogue about the day-to-day, best practices and opportunities.

“Vehicle Service Agents are critical to our success and provide valuable support to their teams,” says Joe D., Group Truck Manager. “We can’t do our job effectively if we don’t trust the vehicles are properly maintained and safe. Having stability and confidence in them allows the rest of the Truck employees to focus on their jobs and take care of customers.”

One of the Group’s unequivocal best? Laurence D.

Leading by example

At a Service Agent appreciation lunch earlier this summer, the team handed out the inaugural Heart and Hustle Award to Laurence. Created in memory of a long-time Service Agent who died in January 2019, the award was established to recognize exceptional Service Agents.

“Laurence embodies the spirit of this award with his tremendous attitude and willingness to do whatever it takes,” says Joe. “His positivity, initiative and leadership don’t go unnoticed.”

Laurence began his Enterprise career in 2011 as a Service Agent in Daily Rental and has since spent nearly four years in Truck Rental. Despite his incredible mentorship to his peers and hard work, the news of being the inaugural Heart and Hustle awardee was a shock to him.

“I work from my heart,” he says. “At the same time, my managers do a really good job, which makes me want to work hard. They count on me getting my job done.”

Twenty-eight years into his Enterprise career, Joe says this is the best team he’s ever had. In Laurence’s view, taking the time every six months to break bread and say thanks plays a role in their performance.

“Gathering together lets me know my job is important,” he says.