RSS

customer service

September 6, 2018

The Enterprise equation

Five years teaching + Patience (A passion to serve) = A new career. When Jen S. first entered the workforce, her “customers” consisted of 20 vivacious […]
July 26, 2018

Entrepreneurs at Enterprise: Bethany S.

In this interview series, we speak with employees who were nominated by their teams as having a strong entrepreneurial spirit. Entrepreneurship is a key indicator to […]
July 3, 2018

Helping heroes get home

Did you know the Enterprise brand operates on more than 50 military bases throughout the U.S.? In celebration of Independence Day, Bryan S., Director of Federal […]
May 21, 2018

Kids, cars and customer service

Anyone with kids can attest, traveling with little ones can be stressful. Many parents have a plan of attack to wrestle their kids into car seats […]
April 30, 2018

A series of unfortunate events

Lost keys. Misplaced driving glasses. Flat tire on the rental car. Thousands of miles from home. Imagine a scenario where you face all these obstacles. The […]
April 26, 2018

Giving back, one tree at a time

When Arbor Day was founded in 1872, the idea was simple – set aside a special day for tree planting. The Enterprise Rent-A-Car Foundation, of course, […]
April 4, 2018

Dead battery recharges customer’s love of Enterprise

Puerto Rico Return Agent provides exceptional customer service. Six months ago, Hurricane Maria battered Puerto Rico leaving mass destruction in its path. In the weeks following […]
March 5, 2018

A Southern Snowpocalypse

One employee receives accolades for her customer service after record snowfall hits Atlanta. 1968 was a record-setting year in Atlanta. That year the city reported seven […]
February 16, 2018

Love and Lost Luggage

Travel can be stressful. Lost luggage can send a person into panic-mode. A pending marriage proposal can be downright unnerving. Combine all three? That will get […]
January 11, 2018

The Red Convertible

How one branch manager helped a customer forget illness and find happiness. Spotlight on Service is a recurring feature in which employees share how they create […]
October 5, 2017

Wash, dry, fold, repeat

Washing cars is a standard part of rental operations. But washing clothes? That’s just part of the job for one Houston employee who went above and […]
September 27, 2017

In their shoes

Many employees try to put themselves in a customer’s shoes in order to provide the best service possible. Edwin C., a Management Trainee in New York […]
September 6, 2017

Putting customers first

Offering outstanding customer service comes effortlessly for Tillara T., who works as an Emerald Club Greeter and Administrative Assistant at Indianapolis International Airport. Her dedication to […]