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customer service

June 11, 2019

Enterprising Customer Service: Working to create a better rental experience for the hearing impaired

When one Enterprise customer approached the rental counter, he knew his experience would be challenging. But Cameron, a Management Trainee in South Florida, was determined to make his rental experience different.
May 12, 2019

Like mother, like daughter – the Enterprise way

Tiara got a lot of things from her mom: Her looks. Her work ethic. Her loyalty to her family. And a lifetime of inspiration. But she’s […]
April 9, 2019

Enterprise delivers good service and…babies?

A morning meant for refueling trucks turned into an 8-pound labor of love for Katy-Lynn R. and Nick A. While filling up vehicles at a gas […]
March 25, 2019

Clearing the Boston fog

A recent customer travelling for less than ideal circumstances was “stopped in his tracks during his foggy time” by Andre’s positivity and customer service.
January 31, 2019

A drive to the end zone

The Atlanta Enterprise team prepares for the big game.
January 24, 2019

What I Wish I Knew: GM Michelle K.

Twenty-three years after starting as Management Trainee in Southern California, Michelle K. has experienced a lot of firsts throughout her career.
January 3, 2019

“The Good Guys”

I want to say, “thank you for being so kind,” So that’s what I’m doing with this little rhyme. Just stay as nice as you have […]
November 15, 2018

A salute to service

Behind every Enterprise employee is a unique career history and personal story. Being able to harness those experiences to connect with customers is a unique skill […]
September 12, 2018

Customer service, consistency, and the Contact Center

A day in the life of a Contact Center employee involves a telephone, computer and conversations with about 100 customers. Interacting with that many personalities throughout […]
September 10, 2018

The Case of the Missing Passport

Most people love a good Sherlock experience – playing detective, putting TV-learned sleuthing skills to work and solving a mystery. But when the mystery doesn’t present […]
September 6, 2018

The Enterprise equation

Five years teaching + Patience (A passion to serve) = A new career. When Jen S. first entered the workforce, her “customers” consisted of 20 vivacious […]
July 26, 2018

Entrepreneurs at Enterprise: Bethany S.

In this interview series, we speak with employees who were nominated by their teams as having a strong entrepreneurial spirit. Entrepreneurship is a key indicator to […]
July 3, 2018

Helping heroes get home

Did you know the Enterprise brand operates on more than 50 military bases throughout the U.S.? In celebration of Independence Day, Bryan S., Director of Federal […]