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February 11, 2020

Enterprising Customer Service – Elijah helps customers get to Grandma’s house

Management Trainee Elijah A. has an approach to customer service that serves him and his customers well: always stay calm, even in the midst of chaos.
January 30, 2020

Behind the scenes with the Miami Enterprise team preparing for Super Bowl LIV

Depending on your team alliance, you might be making last-minute plans for a trip to Miami. For a year, Jason N., Vice President of Rental, and […]
January 21, 2020

Enterprising Customer Service – Getting supplies on the road after Hurricane Dorian

Though hurricane season runs from June to November in Florida, there is no off season for exceptional customer service. On a Friday afternoon shortly before closing […]
December 17, 2019

Enterprising People – Providing Life-Saving Customer Service

After serving in the United States Army for 21 years, Bill E., Rental Agent in Southwest Florida, typically runs towards chaos instead of away from it. […]
November 18, 2019

Customer Service and Creating Connections at Enterprise

“What brings you in today?” This is how Jason C., Management Trainee in Upstate New York, gets the conversation started with his customers. The simple question […]
September 10, 2019

Enterprising Customer Service – Creating Positive Experiences, Rain or Shine

After serving in the Marine Corps for five years, the mentality “first to come, last to go” is ingrained in the mind of Mohammed S., Assistant […]
July 22, 2019

Enterprising Interns – Creating Positive Customer Experiences Amidst the Chaos of Heathrow Airport

A customer interaction resulted in a rewarding and memorable experience for both Devonte and the customer.
June 11, 2019

Enterprising Customer Service: Working to create a better rental experience for the hearing impaired

When one Enterprise customer approached the rental counter, he knew his experience would be challenging. But Cameron, a Management Trainee in South Florida, was determined to make his rental experience different.
March 25, 2019

Clearing the Boston fog

A recent customer travelling for less than ideal circumstances was “stopped in his tracks during his foggy time” by Andre’s positivity and customer service.
January 31, 2019

A drive to the end zone

The Atlanta Enterprise team prepares for the big game.
January 3, 2019

“The Good Guys”

I want to say, “thank you for being so kind,” So that’s what I’m doing with this little rhyme. Just stay as nice as you have […]
September 12, 2018

Customer service, consistency, and the Contact Center

A day in the life of a Contact Center employee involves a telephone, computer and conversations with about 100 customers. Interacting with that many personalities throughout […]
September 10, 2018

The Case of the Missing Passport

Most people love a good Sherlock experience – playing detective, putting TV-learned sleuthing skills to work and solving a mystery. But when the mystery doesn’t present […]