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January 3, 2019

“The Good Guys”

I want to say, “thank you for being so kind,” So that’s what I’m doing with this little rhyme. Just stay as nice as you have […]
September 12, 2018

Customer service, consistency, and the Contact Center

A day in the life of a Contact Center employee involves a telephone, computer and conversations with about 100 customers. Interacting with that many personalities throughout […]
September 10, 2018

The Case of the Missing Passport

Most people love a good Sherlock experience – playing detective, putting TV-learned sleuthing skills to work and solving a mystery. But when the mystery doesn’t present […]
May 21, 2018

Kids, cars and customer service

Anyone with kids can attest, traveling with little ones can be stressful. Many parents have a plan of attack to wrestle their kids into car seats […]
April 30, 2018

A series of unfortunate events

Lost keys. Misplaced driving glasses. Flat tire on the rental car. Thousands of miles from home. Imagine a scenario where you face all these obstacles. The […]
April 4, 2018

Dead battery recharges customer’s love of Enterprise

Puerto Rico Return Agent provides exceptional customer service. Six months ago, Hurricane Maria battered Puerto Rico leaving mass destruction in its path. In the weeks following […]
March 5, 2018

A Southern Snowpocalypse

One employee receives accolades for her customer service after record snowfall hits Atlanta. 1968 was a record-setting year in Atlanta. That year the city reported seven […]
February 16, 2018

Love and Lost Luggage

Travel can be stressful. Lost luggage can send a person into panic-mode. A pending marriage proposal can be downright unnerving. Combine all three? That will get […]
January 18, 2018

Puerto Rico Rises

HR Manager Eduardo A. recounts his experiences after the devastation of Hurricane Maria. In September 2017, Puerto Rico was devastated by Hurricane Maria, one of the […]
January 11, 2018

The Red Convertible

How one branch manager helped a customer forget illness and find happiness. Spotlight on Service is a recurring feature in which employees share how they create […]
November 28, 2017

Fighting fires with rental cars (and trucks)

How Enterprise supports first responders battling California wildfires. On Oct. 8, as many Californians drifted off to sleep, one of the most destructive fires in the […]
October 5, 2017

Wash, dry, fold, repeat

Washing cars is a standard part of rental operations. But washing clothes? That’s just part of the job for one Houston employee who went above and […]
September 27, 2017

In their shoes

Many employees try to put themselves in a customer’s shoes in order to provide the best service possible. Edwin C., a Management Trainee in New York […]