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May 26, 2020

Spotlight on Service: Car Sales during COVID-19

Group Car Sales Manager Vince W. is extremely proud of his team in the St. Louis Operating Group for serving customers during this challenging time. But […]
April 29, 2020

Group Truck Manager Kevin T.: On call – and on the road – for the United Way

What would you do if thousands of people were relying on your supply of nearly 17,000 meals, but you’re hundreds of miles away with no one […]
April 14, 2020

Assistant Branch Manager Christopher O.: On Call for All

Driving Mrs. M Mrs. M, as she will be called here, was Assistant Rental Manager Christopher O.’s first customer when he began working for the North […]
February 11, 2020

Enterprising Customer Service – Elijah helps customers get to Grandma’s house

Management Trainee Elijah A. has an approach to customer service that serves him and his customers well: always stay calm, even in the midst of chaos.
January 30, 2020

Behind the scenes with the Miami Enterprise team preparing for Super Bowl LIV

Depending on your team alliance, you might be making last-minute plans for a trip to Miami. For a year, Jason N., Vice President of Rental, and […]
January 21, 2020

Enterprising Customer Service – Getting supplies on the road after Hurricane Dorian

Though hurricane season runs from June to November in Florida, there is no off season for exceptional customer service. On a Friday afternoon shortly before closing […]
December 17, 2019

Enterprising People – Providing Life-Saving Customer Service

After serving in the United States Army for 21 years, Bill E., Rental Agent in Southwest Florida, typically runs towards chaos instead of away from it. […]
November 18, 2019

Customer Service and Creating Connections at Enterprise

“What brings you in today?” This is how Jason C., Management Trainee in Upstate New York, gets the conversation started with his customers. The simple question […]
September 10, 2019

Enterprising Customer Service – Creating Positive Experiences, Rain or Shine

After serving in the Marine Corps for five years, the mentality “first to come, last to go” is ingrained in the mind of Mohammed S., Assistant […]
July 22, 2019

Enterprising Interns – Creating Positive Customer Experiences Amidst the Chaos of Heathrow Airport

A customer interaction resulted in a rewarding and memorable experience for both Devonte and the customer.
June 11, 2019

Enterprising Customer Service: Working to create a better rental experience for the hearing impaired

When one Enterprise customer approached the rental counter, he knew his experience would be challenging. But Cameron, a Management Trainee in South Florida, was determined to make his rental experience different.
March 25, 2019

Clearing the Boston fog

A recent customer travelling for less than ideal circumstances was “stopped in his tracks during his foggy time” by Andre’s positivity and customer service.
January 31, 2019

A drive to the end zone

The Atlanta Enterprise team prepares for the big game.