What happens when your mom-mobile breaks down and ends up in the shop leaving you, and your five children, in the lobby of an Enterprise looking for a rental?Leave it to Nick L., Branch Rental Manager in Tampa, to answer this question and calm a flustered parent while solving her transportation needs.
Flight delays, frantic travelers and customer service
Flight delays aren’t uncommon and they can cause a lot of stress on travelers. Hakim G., a Senior Customer Assistance Representative at Rochester International Airport, has first-hand experience calming frantic travelers’ nerves.
Customer Service and Creating Connections at Enterprise
“What brings you in today?” This is how Jason C., Management Trainee in Upstate New York, gets the conversation started with his customers. The simple question initiates a personal connection, which he believes is the most valuable way to serve his customers.