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January 11, 2018

The Red Convertible

How one branch manager helped a customer forget illness and find happiness. Spotlight on Service is a recurring feature in which employees share how they create […]
November 28, 2017

Fighting fires with rental cars (and trucks)

How Enterprise supports first responders battling California wildfires. On Oct. 8, as many Californians drifted off to sleep, one of the most destructive fires in the […]
October 5, 2017

Wash, dry, fold, repeat

Washing cars is a standard part of rental operations. But washing clothes? That’s just part of the job for one Houston employee who went above and […]
September 27, 2017

In their shoes

Many employees try to put themselves in a customer’s shoes in order to provide the best service possible. Edwin C., a Management Trainee in New York […]
September 6, 2017

Putting customers first

Offering outstanding customer service comes effortlessly for Tillara T., who works as an Emerald Club Greeter and Administrative Assistant at Indianapolis International Airport. Her dedication to […]
August 18, 2017

The City of Brotherly Love… and friendly competition

Don’t be surprised to stumble upon Enterprise customers in Philadelphia doing a double take. Identical twin brothers Ethan and Ryan M. are Branch Managers at locations just 15 miles apart. […]
August 16, 2017

Flight delays, frantic travelers and customer service

Flight delays aren’t uncommon and they can cause a lot of stress on travelers. Hakim G., a Senior Customer Assistance Representative at Rochester International Airport, has first-hand […]
July 17, 2017

Great customer service is more than wishful thinking

We recently caught up with Orlando International Airport Customer Service Agent Miguel M. to learn more about how he went above and beyond for a family visiting Orlando […]
June 26, 2017

Five Questions: Vice President of Airport Business Development Michele M.

In this ongoing series of “Five Questions” blogs, we ask five questions of various members of the leadership team to get their perspective on the business. […]
June 16, 2017

Making Dreams Come True

We sat down with Car Sales Consultant Jahi B. and Senior Sales Consultant Joel J. to learn more about how they went above and beyond for […]
May 26, 2017

Spotlight on Service: Management Assistant Daniel G.

Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Management Assistant Daniel […]
May 26, 2017

Spotlight on Service: Rental Agent Dwight D.

Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Dwight D., a […]
May 11, 2017

Taking home the rose

For a company that prides itself on customer service, exemplary tales of doing the right thing don’t often go unnoticed. In Jacksonville, Florida, a deserving employee […]