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Customer Assistance Representative

August 16, 2017

Flight delays, frantic travelers and customer service

Flight delays aren’t uncommon and they can cause a lot of stress on travelers. Hakim G., a Senior Customer Assistance Representative at Rochester International Airport, has first-hand […]
January 18, 2017

Spotlight on Service: Senior Customer Assistance Representative Mary C.

Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Senior Customer Assistance […]