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Spotlight on Service

November 15, 2018

A salute to service

Behind every Enterprise employee is a unique career history and personal story. Being able to harness those experiences to connect with customers is a unique skill […]
September 10, 2018

The Case of the Missing Passport

Most people love a good Sherlock experience – playing detective, putting TV-learned sleuthing skills to work and solving a mystery. But when the mystery doesn’t present […]
May 21, 2018

Kids, cars and customer service

Anyone with kids can attest, traveling with little ones can be stressful. Many parents have a plan of attack to wrestle their kids into car seats […]
April 30, 2018

A series of unfortunate events

Lost keys. Misplaced driving glasses. Flat tire on the rental car. Thousands of miles from home. Imagine a scenario where you face all these obstacles. The […]
April 4, 2018

Dead battery recharges customer’s love of Enterprise

Puerto Rico Return Agent provides exceptional customer service. Six months ago, Hurricane Maria battered Puerto Rico leaving mass destruction in its path. In the weeks following […]
March 5, 2018

A Southern Snowpocalypse

One employee receives accolades for her customer service after record snowfall hits Atlanta. 1968 was a record-setting year in Atlanta. That year the city reported seven […]
January 11, 2018

The Red Convertible

How one branch manager helped a customer forget illness and find happiness. Spotlight on Service is a recurring feature in which employees share how they create […]
October 5, 2017

Wash, dry, fold, repeat

Washing cars is a standard part of rental operations. But washing clothes? That’s just part of the job for one Houston employee who went above and […]
April 17, 2017

Spotlight on Service: Rental Agent Corinne P.

We recently caught up with Corinne P. to learn more about her customer service philosophy and how she creates positive customer interactions. Corinne is a Rental […]
December 19, 2016

Spotlight on Service: Branch Manager Peter W.

Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Branch Manager Peter […]
October 5, 2016

Spotlight on Service: Management Trainee Audriana G.

We recently spoke to Enterprise Management Trainee Audriana G., who works at Albuquerque’s Sunport airport in New Mexico regarding her outstanding customer service. Audriana turned an […]
May 20, 2016

Spotlight on Service: Littleton, Colorado

We recently caught up with Branch Manager Andrew K. to learn more about his customer service philosophy and how his team creates positive customer interactions. Andrew’s […]
May 2, 2016

Spotlight on Service: Service Agent Randy F.

  We recently caught up with Randy F. to learn more about his customer service philosophy and how he creates positive customer interactions. Randy is a […]