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Spotlight on Service

November 18, 2019

Customer Service and Creating Connections at Enterprise

“What brings you in today?” This is how Jason C., Management Trainee in Upstate New York, gets the conversation started with his customers. The simple question […]
September 10, 2019

Enterprising Customer Service – Creating Positive Experiences, Rain or Shine

After serving in the Marine Corps for five years, the mentality “first to come, last to go” is ingrained in the mind of Mohammed S., Assistant […]
July 22, 2019

Enterprising Interns – Creating Positive Customer Experiences Amidst the Chaos of Heathrow Airport

A customer interaction resulted in a rewarding and memorable experience for both Devonte and the customer.
June 11, 2019

Enterprising Customer Service: Working to create a better rental experience for the hearing impaired

When one Enterprise customer approached the rental counter, he knew his experience would be challenging. But Cameron, a Management Trainee in South Florida, was determined to make his rental experience different.
March 25, 2019

Clearing the Boston fog

A recent customer travelling for less than ideal circumstances was “stopped in his tracks during his foggy time” by Andre’s positivity and customer service.
November 15, 2018

A salute to service

Behind every Enterprise employee is a unique career history and personal story. Being able to harness those experiences to connect with customers is a unique skill […]
September 10, 2018

The Case of the Missing Passport

Most people love a good Sherlock experience – playing detective, putting TV-learned sleuthing skills to work and solving a mystery. But when the mystery doesn’t present […]
May 21, 2018

Kids, cars and customer service

Anyone with kids can attest, traveling with little ones can be stressful. Many parents have a plan of attack to wrestle their kids into car seats […]
April 30, 2018

A series of unfortunate events

Lost keys. Misplaced driving glasses. Flat tire on the rental car. Thousands of miles from home. Imagine a scenario where you face all these obstacles. The […]
April 4, 2018

Dead battery recharges customer’s love of Enterprise

Puerto Rico Return Agent provides exceptional customer service. Six months ago, Hurricane Maria battered Puerto Rico leaving mass destruction in its path. In the weeks following […]
March 5, 2018

A Southern Snowpocalypse

One employee receives accolades for her customer service after record snowfall hits Atlanta. 1968 was a record-setting year in Atlanta. That year the city reported seven […]
January 11, 2018

The Red Convertible

How one branch manager helped a customer forget illness and find happiness. Spotlight on Service is a recurring feature in which employees share how they create […]
October 5, 2017

Wash, dry, fold, repeat

Washing cars is a standard part of rental operations. But washing clothes? That’s just part of the job for one Houston employee who went above and […]