Spotlight on Service

April 4, 2018

Dead battery recharges customer’s love of Enterprise

Puerto Rico Return Agent provides exceptional customer service. Six months ago, Hurricane Maria battered Puerto Rico leaving mass destruction in its path. In the weeks following […]
March 5, 2018

A Southern Snowpocalypse

One employee receives accolades for her customer service after record snowfall hits Atlanta. 1968 was a record-setting year in Atlanta. That year the city reported seven […]
January 11, 2018

The Red Convertible

How one branch manager helped a customer forget illness and find happiness. Spotlight on Service is a recurring feature in which employees share how they create […]
October 5, 2017

Wash, dry, fold, repeat

Washing cars is a standard part of rental operations. But washing clothes? That’s just part of the job for one Houston employee who went above and […]
April 17, 2017

Spotlight on Service: Rental Agent Corinne P.

We recently caught up with Corinne P. to learn more about her customer service philosophy and how she creates positive customer interactions. Corinne is a Rental […]
December 19, 2016

Spotlight on Service: Branch Manager Peter W.

Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Branch Manager Peter […]
October 5, 2016

Spotlight on Service: Management Trainee Audriana G.

We recently spoke to Enterprise Management Trainee Audriana G., who works at Albuquerque’s Sunport airport in New Mexico regarding her outstanding customer service. Audriana turned an […]
May 20, 2016

Spotlight on Service: Littleton, Colorado

We recently caught up with Branch Manager Andrew K. to learn more about his customer service philosophy and how his team creates positive customer interactions. Andrew’s […]
May 2, 2016

Spotlight on Service: Service Agent Randy F.

  We recently caught up with Randy F. to learn more about his customer service philosophy and how he creates positive customer interactions. Randy is a […]
February 5, 2016

Spotlight on Service: Assistant Sales Manager Sally P.

We recently caught up with Assistant Sales Manager Sally P. to learn more about her customer service philosophy and how she creates positive customer interactions. Up until […]
November 30, 2015

Spotlight on Service: Enterprise Management Trainee Lauri M.

We recently caught up with Enterprise Management Trainee Lauri M. to learn more about her customer service philosophy and how she creates positive customer interactions. Lauri […]
August 21, 2015

Spotlight on Service: Account Specialist Chad W.

Enterprise Truck Rental Account Specialist Chad W. knows that it’s the little things that can make someone’s day. Case in point, he recently went above and […]
July 31, 2015

Spotlight on Service: Enterprise Branch Manager Cecilia C.

A customer wrote an email to Enterprise to express his appreciation for our Huntsville, Alabama airport Branch Manager Cecilia C.’s efforts, who went above and beyond […]