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customer service

May 21, 2018

Kids, cars and customer service

Anyone with kids can attest, traveling with little ones can be stressful. Many parents have a plan of attack to wrestle their kids into car seats […]
April 30, 2018

A series of unfortunate events

Lost keys. Misplaced driving glasses. Flat tire on the rental car. Thousands of miles from home. Imagine a scenario where you face all these obstacles. The […]
April 4, 2018

Dead battery recharges customer’s love of Enterprise

Puerto Rico Return Agent provides exceptional customer service. Six months ago, Hurricane Maria battered Puerto Rico leaving mass destruction in its path. In the weeks following […]
March 5, 2018

A Southern Snowpocalypse

One employee receives accolades for her customer service after record snowfall hits Atlanta. 1968 was a record-setting year in Atlanta. That year the city reported seven […]
February 16, 2018

Love and Lost Luggage

Travel can be stressful. Lost luggage can send a person into panic-mode. A pending marriage proposal can be downright unnerving. Combine all three? That will get […]
January 11, 2018

The Red Convertible

How one branch manager helped a customer forget illness and find happiness. Spotlight on Service is a recurring feature in which employees share how they create […]
October 5, 2017

Wash, dry, fold, repeat

Washing cars is a standard part of rental operations. But washing clothes? That’s just part of the job for one Houston employee who went above and […]
September 27, 2017

In their shoes

Many employees try to put themselves in a customer’s shoes in order to provide the best service possible. Edwin C., a Management Trainee in New York […]
September 6, 2017

Putting customers first

Offering outstanding customer service comes effortlessly for Tillara T., who works as an Emerald Club Greeter and Administrative Assistant at Indianapolis International Airport. Her dedication to […]
August 16, 2017

Flight delays, frantic travelers and customer service

Flight delays aren’t uncommon and they can cause a lot of stress on travelers. Hakim G., a Senior Customer Assistance Representative at Rochester International Airport, has first-hand […]
June 16, 2017

Making Dreams Come True

We sat down with Car Sales Consultant Jahi B. and Senior Sales Consultant Joel J. to learn more about how they went above and beyond for […]
May 26, 2017

Spotlight on Service: Management Assistant Daniel G.

Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Management Assistant Daniel […]
May 26, 2017

Spotlight on Service: Rental Agent Dwight D.

Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Dwight D., a […]