May 2, 2016

Spotlight on Service: Service Agent Randy F.

  We recently caught up with Randy F. to learn more about his customer service philosophy and how he creates positive customer interactions. Randy is a […]
February 29, 2016

Career planning and development is key to success at Enterprise

When Erin G. joined the Enterprise Management Training Program in 2004 in Cleveland, she had no idea how far her career would take her. With a […]
February 19, 2016

Lights, camera – action!

Talk about an incredible way to pick you up: Ken W. could barely believe the special work assignment he had recently – the chance to sing a chart-topping […]
February 5, 2016

Spotlight on Service: Assistant Sales Manager Sally P.

We recently caught up with Assistant Sales Manager Sally P. to learn more about her customer service philosophy and how she creates positive customer interactions. Up until […]
January 7, 2016

Enterprising People: Group Rental Manager makes the most of opportunities in Puerto Rico

Whether it’s mentoring his teammates, giving customers first-class care, or backing a winning company basketball team, Luis L. is Enterprise’s go-to guy in Puerto Rico. Luis […]
December 8, 2015

Spotlight on Service: William M. “Candyman”

Picking up customers is something that William M. does exceptionally well both literally and figuratively. The Detroit airport shuttle bus driver is affectionately known as “Candyman,” […]
November 30, 2015

Spotlight on Service: Enterprise Management Trainee Lauri M.

We recently caught up with Enterprise Management Trainee Lauri M. to learn more about her customer service philosophy and how she creates positive customer interactions. Lauri […]
November 24, 2015

Enterprise, National and Alamo brands place in the top three spots in J.D. Power North American Rental Car Satisfaction Study

Millennials are driving a surge in rental car customer satisfaction, according to the J.D. Power 2015 North America Rental Car Satisfaction Study. Study findings show that […]
November 6, 2015

Spotlight on Service: Management Assistant Kiley K.

A customer, an Atlanta media personality, shared a recent Enterprise rental experience in an article she wrote in a local publication. In the article, she praised […]
September 11, 2015

Flower Power

Excellent customer service is in full bloom at Enterprise branches all across the Hawaiian islands these days—and it’s no accident. Customer satisfaction scores are now consistently hitting […]
August 21, 2015

Spotlight on Service: Account Specialist Chad W.

Enterprise Truck Rental Account Specialist Chad W. knows that it’s the little things that can make someone’s day. Case in point, he recently went above and […]
July 31, 2015

Spotlight on Service: Enterprise Branch Manager Cecilia C.

A customer wrote an email to Enterprise to express his appreciation for our Huntsville, Alabama airport Branch Manager Cecilia C.’s efforts, who went above and beyond […]
July 24, 2015

Five Questions with Vice President of Airport Operations, John M.

Airport business has grown substantially in revenue and market share since 2007. How have the airport teams achieved such growth? I think there are many things […]
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