customer service

December 8, 2015

Spotlight on Service: William M. “Candyman”

Picking up customers is something that William M. does exceptionally well both literally and figuratively. The Detroit airport shuttle bus driver is affectionately known as “Candyman,” […]
November 30, 2015

Spotlight on Service: Enterprise Management Trainee Lauri M.

We recently caught up with Enterprise Management Trainee Lauri M. to learn more about her customer service philosophy and how she creates positive customer interactions. Lauri […]
November 24, 2015

Enterprise, National and Alamo brands place in the top three spots in J.D. Power North American Rental Car Satisfaction Study

Millennials are driving a surge in rental car customer satisfaction, according to the J.D. Power 2015 North America Rental Car Satisfaction Study. Study findings show that […]
November 6, 2015

Spotlight on Service: Management Assistant Kiley K.

A customer, an Atlanta media personality, shared a recent Enterprise rental experience in an article she wrote in a local publication. In the article, she praised […]
September 11, 2015

Flower Power

Excellent customer service is in full bloom at Enterprise branches all across the Hawaiian islands these days—and it’s no accident. Customer satisfaction scores are now consistently hitting […]
August 21, 2015

Spotlight on Service: Account Specialist Chad W.

Enterprise Truck Rental Account Specialist Chad W. knows that it’s the little things that can make someone’s day. Case in point, he recently went above and […]
August 14, 2015

For the love of the game

While many children grow up playing sports in school or with community teams, not many go on to play competitive sports as adults. Enterprise Management Trainee […]
July 31, 2015

Spotlight on Service: Enterprise Branch Manager Cecilia C.

A customer wrote an email to Enterprise to express his appreciation for our Huntsville, Alabama airport Branch Manager Cecilia C.’s efforts, who went above and beyond […]
July 10, 2015

Launch of MT program paves the way for growth, career success in France

Simply mention the Management Training program to Céline R., and she has trouble containing her enthusiasm. “Oh my gosh, it changed my life,” she says. It’s not […]
April 22, 2015

Spotlight on Service: Branch Manager Kyle E.

Kyle E. is the go-to branch manager in northern Nevada. Exceeding expectations of customers and employees, and capitalizing on an opportunity to relocate, best describe Kyle’s paths to success […]
March 27, 2015

Spotlight on Service: Lead Return Agent Jeffery R.

Lead Return Agent Jeffery R.’s goal is to create positive customer interactions. This was especially seen recently when he offered to drive a customer to Baltimore […]
July 28, 2014

Enterprise Spotlight on Service: Management Trainee Katelyn T.

  Management Trainee Katelyn T. and the team at the Portland International Airport in Maineconsistently receive high service scores from their customers. Because of these high numbers, we […]
June 12, 2014

Enterprise Spotlight on Service: Assistant Manager Nikki Wilcox

  Assistant Manager Nikki Wilcox of the Enterprise branch at the Boise Airport in Idaho provided such exceptional customer service that she inspired a military customer […]