In honor of International Day of Persons with Disabilities, we reached out to Tillara T. – a Customer Service Agent in Indianapolis – to help provide some background on her Enterprise experience. As someone with spina bifida, she appreciates how accommodating Enterprise is to those with disabilities. Read on for our interview with Tillara.
Keep reading after the interview to find out how we’re recognizing International Day of Persons with Disabilities across the globe.
What first attracted you to Enterprise?
The opportunity to work with customers. I’ve been in customer service my whole life. At Enterprise, I started out as a greeter, which was perfect for me since I’m a people person.
What sets Enterprise apart as an employer?
My coworkers treat me as if I don’t have a disability and I can do anything anyone else can do. I also love the collaborative team environment. Everyone works together really well.
What does your workday look like?
I’m a Customer Service Agent, so most days I’m sitting at a desk, answering phones, and working on a computer. When I first started as a Greeter, the job involved a lot more walking – greeting customers, walking them to their cars, and showing them key features of vehicles.
What is your favorite part of your job?
My interactions with customers. I enjoy having regular customers come in every week. They expect to see me and I’m excited that we’ve built a connection.
Has Enterprise made any special work accommodations for you?
Since I’ve had my disability since birth, I’ve learned to adapt to my surroundings, so I haven’t needed a lot of accommodations. I know that if I do need anything I can ask and my managers will be willing to help. One example was that they allowed me to stand and greet customers while other employees moved cars, as I’m not able to drive a car due to not being able to move my feet.
What is the best career advice you’ve received?
Not to let anything get me down. We all have bad days, but it’s important to stay positive.
What advice do you have for someone interviewing at Enterprise who has a disability?
Don’t let your disability get you down. Enterprise will see what they can do to enable you to work – whether it’s having you sit at a desk or greet customers in your wheelchair. Enterprise will work with you to make you successful.
Celebrating International Day of Persons with Disabilities across the globe
Enterprise became the first global vehicle rental business to commit to the Valuable 500 international disability inclusion pledge.
“At Enterprise Holdings, we put a high value on diversity and strive to create an inclusive environment where everyone can be their best.”
In the UK, Enterprise employees celebrated with an event that included guest speakers, an employee survey on disability issues and participation in PurpleLightUp, an initiative encouraging people to wear purple to recognize colleagues, family and friends with disabilities.
In a blog posted on the German careers blog, a Group HR Manager in Germany shares how Enterprise provides accommodations for people with disabilities:
“At one of our offices, all employees immediately volunteered to leave their employee parking spaces for employees with difficulty walking.”