Every day Enterprise employees strive to provide exceptional customer service – looking for ways to go above and beyond, especially in stressful situations.
Coty Vincent walked in to a Tulsa, Oklahoma Enterprise last week. Overwhelmed after being the victim of a hit-and-run collision, and with 11-month-old twins in tow, she was greeted by Management Trainee John G.
Without a double stroller, Coty was carrying one of the twins. As a twin himself, John could see she needed an extra hand.
Without hesitation, his twin intuition kicked in as he held one of the babies while completing the rental paperwork.
Coty snapped a picture and posted it to Facebook saying, “One of the most compassionate and caring people I’ve ever met. We need more people like John who go that extra step. Be a John.”
Coty shared her photo on the popular Facebook page Love What Matters and her story has gone viral with over 123,000 likes and more than 9,000 shares.
“We love it when our customers share their experiences at our branches. Customer service is our number one priority, and we pride ourselves on picking up our customers not just literally but figuratively as well,” said Lee Broughton, Vice President of Enterprise North American Brand Marketing.
A simple act of kindness and superb customer service doesn’t go unnoticed. Enterprise purchased a double stroller for Coty and is recognizing John for his outstanding customer service as well.
“It’s such a small act that’s touched so many people’s lives,” Coty said. “What John did for me, and I’m sure what he’s done for many others, has just made a better day.”